2022 Blair International Customer Survey Resultslaura blair
At Blair International, we pride ourselves on our ability to serve customers with a hands-on and proactive approach.
In haulage the two most important KPIs are on-time delivery and damages. We consistently have an on-time delivery record exceeding 99%. And because of our stringent health and safety policies and operating procedures, we have demonstrable ability to deliver goods in perfect condition.
We recently wrote to our customers asking for their feedback on all aspects of our service as part of our commitment to ISO 9001 and BRC. Our customers’ words and scoring convey our knowledge, professionalism and high quality service level:
“Both the staff in the planning office and the drivers always go above and beyond to try and ensure that all deliveries are met and on time, even when obstacles are placed in their way.’ – WD Meats.
“The staff are all extremely professional, courteous and helpful at all times. Customer service is excellent due to the attitude and industry experience of the operations staff…genuinely a pleasure to deal with.” – DB Schenker
“Really happy overall. I have been dealing with Jonathan and Bryan mainly and they are great! Great communication and reliable.” – Anonymous customer feedback
We were rated ‘excellent’ or ‘very good’ by every customer for the following areas:
- Performance of completing deliveries on time
- Method and timeliness of provision of all required documentation – PODs, invoices, etc
- Ease of booking transportation
- Blair’s adherence to health and safety and compliance
- Speed and accuracy of communication from staff
- Courtesy and helpfulness of staff
- Performance during a crisis / challenging situation
- Condition of vehicles i.e. units and trailers
- Overall satisfaction with Blair Transport
In addition,100% of all survey respondents said they are ‘likely’ or ‘very likely’ to recommend us.
We are very pleased to see these results and are exceptionally proud of our staff who work hard every day to deliver this level of service for our customers. If you are looking for a haulage partner, please get in touch to find out how we can help you.